Deliveries


Postage Costs

All jewellery and engraved orders will include FREE UK postage.  All jewellery and engraved products will be sent via Royal Mail Signed For delivery and you will be notified when your order has been sent.

For Printable items, we use Royal Mail First Class post for all orders within the UK.  For heavy or large items, such as mugs and canvas prints, this is charged at the rate of £3.35.  However, if placing a large order there may be additional costs due to the weight limit.  Please contact us for further information before placing an order.

For smaller items, such as phone cases, this is charged at the standard rate of £1.00 and includes Royal Mail First Class Delivery of your item within the UK.

Orders outside of the UK and overseas orders will be subject to additional costs.  If you are wanting to order from outside of the UK please contact us before ordering.

 

Print Kits

If you have selected a print kit with your order, we aim to dispatch this within two working days from receipt of payment.  All kits will be sent via First Class Royal Mail.

If you have not received your print kit within 7 working days, please click here to email us.

 

Time Scales

Ickle Pickle Prints aims to complete all hand-made jewellery orders within 14 – 28 days and all engraved products within 10 – 21 days.  These time-scales are from the date we receive your prints back at the studio and not from the date you place your order.  Please note, these time-scales vary depending on the time of year and may be longer during our busiest periods.

To speed up the process we recommend you scanning your prints over to us.  Please remember to quote your name and order number for our records.

We reserve the right to withdraw these services, if required.

 

Postal Delays and Returns

We do not accept returns unless the product is faulty upon delivery and are unable to remake an item free of charge if this becomes damaged due to eventual wear and tear.  If you receive your order and it is damaged in any way during transit please contact us here within 7 days.

Please note, once items have been dispatched, Ickle Pickle Prints cannot be held responsible for any postal delivery delays, which are beyond our control.

If you have not received your item within 5 working days from the date you were notified of its completion, please contact us.